Privacy Policy

1. Introduction

Welcome to link77's Privacy Policy. This document outlines our practices regarding the collection, use, and protection of personal information provided by users of our online gaming and sports betting platform. By creating an account or using link77's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

link77 operates as an online gaming platform serving Indonesian residents aged 21 years and older. We recognize the importance of privacy in the digital age and are dedicated to maintaining the confidentiality and security of your personal information. This Privacy Policy complies with applicable data protection laws and reflects our commitment to transparency in how we handle user data.

For questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

When you register for a link77 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as required for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, phone number, and residential address (including street address, city, postal code, and province).
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account protection.
• Identity Verification Documents: Government-issued identification such as KTP (Kartu Tanda Penduduk), passport, or driver's license, submitted during the KYC verification process.
• Financial Information: Bank account details for BCA, BRI, BNI, Mandiri, or other Indonesian banks, e-wallet account information (OVO, DANA, GoPay), and transaction history including deposits, withdrawals, bets, and winnings.
• Communication Data: Records of correspondence with customer support, including live chat transcripts, emails, and phone call recordings (with your consent).

2.2 Information Automatically Collected

When you use link77's platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers (IMEI, MAC address).
• Connection Data: IP address, internet service provider (ISP), geographic location (country, region, city), and time zone settings.
• Usage Data: Pages visited, features used, games played, bet history, session duration, click patterns, and navigation paths through the platform.
• Performance Data: Error logs, crash reports, page load times, and other technical diagnostics to improve platform performance.

2.3 Information from Third Parties

link77 may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate deposits and withdrawals.
• Identity verification services that confirm the authenticity of submitted documents.
• Game providers and software developers whose content appears on link77.
• Marketing partners and affiliate networks (if you arrived at link77 through a referral).

3. How We Use Your Information

link77 uses your personal information for the following purposes:

3.1 Account Management & Service Provision

• Creating, maintaining, and managing your user account.
• Verifying your identity and age to comply with legal requirements (21+ age restriction in Indonesia).
• Processing deposits, withdrawals, and other financial transactions securely.
• Facilitating sports betting, casino gaming, and other services offered by link77.
• Maintaining transaction records for auditing and regulatory compliance.

3.2 Security & Fraud Prevention

• Detecting, preventing, and investigating fraudulent activity, account abuse, bonus exploitation, and money laundering.
• Monitoring unusual betting patterns, multiple account creation, and collusion between players.
• Protecting link77, its users, and partners from security threats, hacking attempts, and unauthorized access.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

3.3 Customer Support & Communication

• Responding to inquiries, complaints, and support requests via live chat, email, or phone.
• Sending service-related notifications including account updates, withdrawal confirmations, security alerts, and policy changes.
• Providing personalized customer service based on your account history and preferences.

3.4 Marketing & Promotions

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (with your consent).
• Personalizing marketing communications based on your gaming preferences and activity patterns.
• Conducting surveys and market research to improve link77's services.

You may opt out of marketing communications at any time by adjusting your account preferences or contacting [email protected].

3.5 Platform Improvement & Analytics

• Analyzing user behavior to improve platform usability, game selection, and overall user experience.
• Testing new features, functionality, and design changes.
• Generating statistical reports and insights (anonymized data only) for business intelligence purposes.

3.6 Legal & Regulatory Compliance

• Complying with Indonesian gaming regulations, tax laws, and international legal obligations.
• Responding to lawful requests from government authorities, regulators, and law enforcement agencies.
• Enforcing our Terms & Conditions and resolving disputes.

4. Information Sharing & Disclosure

link77 does not sell your personal information to third parties. However, we may share your data in the following circumstances:

4.1 Service Providers & Business Partners

We share information with trusted third-party service providers who assist us in operating link77's platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) that process deposits and withdrawals.
• Game Providers: Software developers who supply casino games, live dealer tables, and other gaming content.
• Identity Verification Services: Third-party KYC providers that verify government-issued identification documents.
• Cloud Hosting Providers: Companies that host link77's servers and store encrypted data backups.
• Customer Support Tools: Live chat software and helpdesk platforms used to manage customer inquiries.
• Marketing & Analytics Partners: Services that help us analyze platform usage and deliver targeted marketing campaigns (only with your consent).

All service providers are contractually obligated to protect your data and use it only for the purposes specified by link77.

4.2 Legal Obligations

We may disclose your information if required by law, court order, subpoena, or regulatory request. This includes sharing data with:

• Indonesian government authorities and regulators overseeing gaming operations.
• Law enforcement agencies investigating criminal activity, fraud, or money laundering.
• Tax authorities requiring transaction records for tax compliance purposes.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on link77's website.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy, but only with your explicit consent.

5. Data Storage & Security

5.1 Security Measures

link77 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using SSL/TLS protocols (256-bit encryption) during transmission and AES encryption at rest.
• Secure Servers: Data is stored on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal data on a need-to-know basis.
• Regular Security Audits: link77 conducts periodic security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: Staff members are trained in data protection best practices and confidentiality obligations.

5.2 Data Storage Location

Your personal data is primarily stored on secure servers located in data centers within Indonesia and other jurisdictions with adequate data protection standards. By using link77, you consent to the transfer and storage of your data in these locations.

5.3 Limitations of Security

While link77 takes all reasonable precautions to secure your data, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from events beyond our reasonable control, such as sophisticated hacking attacks or data breaches affecting third-party service providers.

6. Cookies & Tracking Technologies

link77 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

6.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how users interact with link77, helping us identify technical issues and optimize performance.
• Functional Cookies: Remember your preferences (e.g., language, timezone) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

6.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may impair platform functionality. To manage marketing cookies, adjust your consent settings in your link77 account or use browser privacy tools.

7. Your Privacy Rights

As a link77 user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Withdraw previously given consent for data processing at any time.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. Data Retention

link77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on data type:

• Account Information: Retained for the duration of your active account plus 5 years after account closure for regulatory and legal compliance.
• Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements.
• KYC Documents: Retained for 5 years after account closure as required by anti-money laundering regulations.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

9. Children's Privacy

link77's services are strictly for individuals aged 21 years and older. We do not knowingly collect personal information from minors. If we discover that a user is under 21, we will immediately suspend the account and delete all associated data. If you believe a minor has created an account on link77, please contact us immediately at [email protected].

10. Changes to This Policy

link77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you via email and display a prominent notice on the link77 website. The "Last Updated" date at the top of this policy indicates the most recent revision. Your continued use of link77 after policy changes constitutes acceptance of the updated terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how link77 handles your personal data, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: Privacy Inquiry - [Your Account Username]
Response Time: We aim to respond to all privacy inquiries within 5 business days.